Profile
International Journal of Nursing & Clinical Practices Volume 2 (2015), Article ID 2:IJNCP-154, 6 pages
http://dx.doi.org/10.15344/2394-4978/2015/154
Research Article
Augmenting Survey Completion and Rates of Returns for Patients with Low Literacy: A Randomized Control Trial of Telephone Follow-up

Geraldine Fike

Department of Nursing, California State University, San Bernardino, 5500 University Parkway, San Bernardino CA 92407-2318, USA
Dr. Geraldine Fike, Department of Nursing, California State University, San Bernardino, 5500 University Parkway, San Bernardino CA 92407-2318, USA; E-mail: gcf226@verizon.net
13 September 2015; 11 November 2015; 13 November 2015
Fike G (2015) Augmenting Survey Completion and Rates of Returns for Patients with Low Literacy: A Randomized Control Trial of Telephone Follow-up. Int J Nurs Clin Pract 2: 154. doi: http://dx.doi.org/10.15344/2394-4978/2015/154

References

  1. Centers for Medicare & Medicaid Services (2010) HCAHPS fact sheet [View]
  2. Sofaer S, Crofton C, Goldstein E, Hoy E, Crabb J (2005) What do consumers want to know about the quality of care in hospitals? Health Serv Res 40: 2018-2036 [CrossRef] [Google Scholar] [PubMed]
  3. Centers for Medicare & Medicaid Services (2007) The CAHPS hospital survey (HCAHPS): Fact sheet [View]
  4. Fineman MA (2010) The vulnerable subject and responsive state (Emory Public Law Research Paper No. 110-130 [Google Scholar]
  5. Baker DW, Gazmararian JA, Williams MV, Scott T, Parker RM, et al. (2002) Functional health literacy and the risk of hospital admission among Medicare managed care enrollees. Am J Public Health 92: 1278-1283 [CrossRef] [Google Scholar] [PubMed]
  6. U.S. Department of Health & Human Services, Agency of Healthcare Research & Quality. (2011) Frequently asked questions: For what reading level are CAHPS surveys designed? [View]
  7. Kutner M, Greenberg E, Jin Y, Paulsen C (2006) The health literacy of America’s adults: Results of the 2003 National Assessment of Health Literacy. (NCES Report No. 2006-483) [Google Scholar]
  8. Berkman ND, DeWalt DA, Pignone MP, Sheridan SL, Lohr KN, et al. (2004) Literacy and health outcomes (AHRQ Publication No.04-E007-2). Rockville, MD: Agency for Healthcare Research and Quality
  9. Bennett D (2003) Low literacy, high risk: The hidden challenge facing health in California
  10. Paasche-Orlow MK, Parker RM, Gazmararian JA, Nielsen-Bohlman LT, Rudd RR (2005) The prevalence of limited health literacy. J Gen Intern Med 20: 175-184 [CrossRef] [Google Scholar] [PubMed]
  11. Sitzia J, Wood N (1997) Patient satisfaction: a review of issues and concepts. Soc Sci Med 45: 1829-1843 [CrossRef] [Google Scholar] [PubMed]
  12. Al-Tayyib AA, Rogers SM, Gribble JN, Villarroel M, Turner CF (2002) Effect of low medical literacy on health survey measurements. Am J Public Health 92: 1478-1480 [CrossRef] [Google Scholar] [PubMed]
  13. Bickmore TW, Pfeifer LM, Paasche-Orlow MK (2009) Using computer agents to explain medical documents to patients with low health literacy. Patient Educ Couns 75: 315-320 [CrossRef] [Google Scholar] [PubMed]
  14. Flaskerud JH, Winslow BJ (1998) Conceptualizing vulnerable populations health-related research. Nurs Res 47: 69-78 [CrossRef] [Google Scholar] [PubMed]
  15. Community Hospital of San Bernardino (2014) Community benefit report, 2014. San Bernardino, CA: Dignity Health [View]
  16. Hintze J (2007) Number Cruncher Statistical Systems (Version 2007). Kaysville UT: NCSS. [View]
  17. Statistical Package for the Social Science, Inc. (Version 12.0) (2003) Chicago, Author
  18. Lasek RJ, Barkley W, Harper DL, Rosenthal GE (1997) An evaluation of the impact of nonresponse bias on patient satisfaction surveys. Med Care 35: 646-652 [CrossRef] [Google Scholar] [PubMed]