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International Journal of Computer & Software Engineering Volume 6 (2021), Article ID 6:IJCSE-162, 4 pages
https://doi.org/10.15344/2456-4451/2021/162
Original Article
Process Improvement: A Key Function for Enterprises and their Value Delivery

Dário Ribeiros1, Paula V. Martins2 and Sílvia Fernandes3*

1Faculty of Economics (FE), University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal
2FCT & Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal
3FE & Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve. Campus de Gambelas 8005-139 Faro, Portugal
Dr. Sílvia Fernandes, FE & Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, Campus de Gambelas 8005-139 Faro, Portugal; E-mail: sfernan@ualg.pt
20 December 2020; 24 February 2021; 26 February 2021
Ribeiros D, Martins PV, Fernandes S (2021) Process Improvement: A Key Function for Enterprises and their Value Delivery. Int J Comput Softw Eng 6: 162. doi: https://doi.org/10.15344/2456-4451/2021/162

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