Abstract

This work intends to discuss process improvement as a source of management value. It involves the redesign of an important process of the supply chain (stock’s management). This research aims at improving the current process in a company, to take full advantage from the firm’s ERP (Enterprise Resource Planning). The DMAIC method (Define-Measure-Analyze-Improve-Control) is systematically applied, and new data emerge from the tests made. The improved process will reduce the execution time as well as the number of actors and amount of information outside the system.