Table 6: Results of the second outcome measures.
| Before | After | Three months after | χ2 | P |
M | SD | M | SD | M | SD |
Active Listening Attitude Scale’s (ALAS’s) | Listening attitude | 26.98 | 5.01 | 29.05 | 6.16 | 27.56 | 5.75 | 0.98 | 0.61 |
Listening skills | 35.33 | 3.87 | 34.91 | 4.03 | 35.93 | 3.83 | 1.90 | 0.39 |
Communication Skills Scale | Self- control | 16.67 | 3.29 | 16.81 | 2.47 | 17.23 | 3.20 | 0.40 | 0.82 |
Expressivity | 15.62 | 2.48 | 16.48 | 2.05 | 15.33 | 2.76 | 10.60 | 0.00 |
Deciphering ability | 16.43 | 2.63 | 15.33 | 2.89 | 14.71 | 3.25 | 8.53 | 0.01 |
Assertiveness | 18.57 | 3.05 | 19.95 | 2.61 | 19.75 | 4.15 | 2.42 | 0.30 |
Acceptance of others | 17.82 | 2.85 | 18.55 | 2.23 | 17.91 | 3.33 | 3.50 | 0.17 |
Interpersonal adjustment | 10.18 | 2.14 | 10.57 | 2.88 | 10.30 | 2.36 | 1.65 | 0.44 |
Multidimensional Empathy Scale (MES) | Other- oriented reactivity | 12.57 | 2.05 | 12.09 | 1.71 | 11.66 | 2.26 | 2.93 | 0.23 |
Self- oriented reactivity | 10.70 | 2.51 | 9.81 | 2.04 | 10.49 | 2.77 | 0.53 | 0.77 |
Susceptibility | 14.98 | 1.59 | 14.91 | 1.90 | 14.84 | 1.80 | 0.27 | 0.87 |
Perspective taking | 11.95 | 2.69 | 12.61 | 3.01 | 10.91 | 2.60 | 3.24 | 0.20 |
Fantasy | 12.70 | 3.89 | 12.77 | 2.94 | 12.14 | 3.63 | 0.47 | 0.79 |
Maslach Burnout Inventory (MBI) | Emotional exhaustion | 16.11 | 5.17 | 15.50 | 3.86 | 17.66 | 4.39 | 8.58 | 0.01 |
Depersonalization | 12.36 | 4.57 | 11.02 | 3.98 | 13.25 | 5.76 | 6.75 | 0.03 |
Personal accomplishment | 15.64 | 4.41 | 13.50 | 3.58 | 15.23 | 4.01 | 10.55 | 0.01 |