| Statements | Mean | S.D |
1. | Laboratory results are accurate | 3.2222 | .97459 |
2. | Laboratory services are efficient | 2.7619 | 1.20100 |
3. | Laboratory notification of the changes in services is adequate | 2.5397 | 1.05991 |
4. | Laboratory manuals and protocols for investigation time are adequate | 2.2540 | 1.01550 |
5. | Reference value booklet is fit for use | 2.6984 | 1.17274 |
6. | Laboratories’ management is accessible | 2.6667 | 1.12163 |
7. | Laboratory staff are available | 2.8413 | 1.11016 |
8. | Laboratories usual promptly answered telephones calls | 2.3016 | 1.22652 |
9. | Laboratories answered efficiently most of our telephones’ enquires | 2.5238 | 1.13389 |
10. | Laboratory point of care testing support is adequate | 3.0000 | .98374 |
11. | Turnaround time (TAT) is adequate for stat tests | 2.5556 | 1.11843 |
12. | Turnaround time (TAT) is adequate for routine tests for in-patients | 2.6190 | 1.06904 |
13. | Turnaround time (TAT) is adequate for routine tests for outpatients | 2.6667 | 1.16398 |
14. | Abnormal results notification is adequate | 2.5714 | 1.22756 |
15. | Service attitude of the laboratory personnel is good | 3.4286 | 1.11752 |
16. | Laboratory has a positive attitude toward our research projects | 3.1429 | 1.07549 |
17. | The format of laboratories’ clinical report are convenient | 3.1270 | 1.00791 |
18. | We are satisfied with the laboratory information system when requesting laboratory tests | 2.7302 | 1.22087 |
19. | We are satisfied with the laboratory information system when reviewing laboratory results in electrical patient records | 2.6508 | 1.20695 |
20. | We do not need additional instructions on the preparation of patients for laboratory tests* | 2.5238 | 1.13389 |
21. | We do not need additional instructions on the collection and handling of samples* | 2.3810 | 1.11339 |
22. | We do not need additional instructions as consultations by laboratory physicians* | 2.4444 | 1.17470 |
23. | We rarely need to contact the laboratory because of missing test results* | 2.0159 | 1.27624 |
24. | We rarely need to contact the laboratory because of erroneous test results* | 2.26 | 1.24701 |
Total Mean | | 63.92 | |