Table 1: Results of the survey.
* Reversed value
Statements Mean S.D
1. Laboratory results are accurate 3.2222 .97459
2. Laboratory services are efficient 2.7619 1.20100
3. Laboratory notification of the changes in services is adequate 2.5397 1.05991
4. Laboratory manuals and protocols for investigation time are adequate 2.2540 1.01550
5. Reference value booklet is fit for use 2.6984 1.17274
6. Laboratories’ management is accessible 2.6667 1.12163
7. Laboratory staff are available 2.8413 1.11016
8. Laboratories usual promptly answered telephones calls 2.3016 1.22652
9. Laboratories answered efficiently most of our telephones’ enquires 2.5238 1.13389
10. Laboratory point of care testing support is adequate 3.0000 .98374
11. Turnaround time (TAT) is adequate for stat tests 2.5556 1.11843
12. Turnaround time (TAT) is adequate for routine tests for in-patients 2.6190 1.06904
13. Turnaround time (TAT) is adequate for routine tests for outpatients 2.6667 1.16398
14. Abnormal results notification is adequate 2.5714 1.22756
15. Service attitude of the laboratory personnel is good 3.4286 1.11752
16. Laboratory has a positive attitude toward our research projects 3.1429 1.07549
17. The format of laboratories’ clinical report are convenient 3.1270 1.00791
18. We are satisfied with the laboratory information system when requesting laboratory tests 2.7302 1.22087
19. We are satisfied with the laboratory information system when reviewing laboratory results in electrical patient records 2.6508 1.20695
20. We do not need additional instructions on the preparation of patients for laboratory tests* 2.5238 1.13389
21. We do not need additional instructions on the collection and handling of samples* 2.3810 1.11339
22. We do not need additional instructions as consultations by laboratory physicians* 2.4444 1.17470
23. We rarely need to contact the laboratory because of missing test results* 2.0159 1.27624
24. We rarely need to contact the laboratory because of erroneous test results* 2.26 1.24701
Total Mean 63.92