| Theme | Language barrier and practical issues in contact with health care services | ||||
| Categories | Modes of interpreting and potential difficulties | Reasons for immigrants’ independent contact with healthcare services | |||
| Subcategories | Professional interpreter | Relative or friend as interpreter | ractical aspects | Dissatisfaction with interpreter or exaggeration of language ability | Sufficient language skill |
| Codes | Unqualified interpreters Misinterpretations Inexperienced interpreters Lack of language knowledge Health terminology deficiency Mother tongue Phone interpretation Cultural aspects Gender perspective | Neutrality Impartially Powerbalance Hidden diseases Language skill Lack of Safekeeping interpreting technique Cultural aspects | Differences in healthcare systems time aspect phone time Waiting time Waiting room | Exaggeration of language knowledge Medical terminology Misunderstanding Hidden diseases Dissatisfaction Confidence | Feeling of autonomy Social benefit Age Gender Different views Filter free communication Independency Feel free |